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The Right Call Series · Module 5

Performance & Conduct
Training for Managers

The conversations most managers delay — and the formal processes most managers fear.

£149 Coming soon Notify me when it launches Try the demo free
Scenarios
5
Time per learner
~10 min
Standard
SCORM 1.2
Pass mark
80%
Licence
Unlimited users

The performance training that actually addresses delay

Most performance training teaches the theory of capability procedure. Useful when you’re three months into a process. Less useful at the point that decides everything: the conversation you should have had two months ago and didn’t, because you were hoping things would improve on their own.

The Right Call: Performance & Conduct puts managers inside five real situations and shows what happens depending on their choice — the delayed conversation, the wrong framing, the disclosure that changes everything, the gross-misconduct decision made on incomplete evidence.

Scenarios are drawn from real cases, anonymised, grounded in the ACAS Code of Practice on discipline and grievance, the Equality Act 2010 (reasonable adjustments) and current UK unfair dismissal case law. One licence covers your whole organisation.

Five scenarios
  • The Slow Build
    Underperformance you’ve been hoping would resolve itself — and what the delay actually costs.
  • The Conduct Line
    When repeated lateness or behaviour stops being a capability issue and becomes a conduct one.
  • The Defensive Employee
    A formal process, a request for representation, and the difference between fair process and going through the motions.
  • The New Disclosure
    A disability disclosure mid-way through a capability process — and how your duty to make adjustments changes things.
  • The Gross Misconduct Decision
    Gross misconduct allegation, incomplete evidence, time pressure — and what fair process actually requires.
What’s included
  • 5 scenarios with 3 choices each
  • Full consequence feedback for every choice — no “correct” answer screens
  • Knowledge primer before scenarios begin
  • Key takeaways reference screen
  • Score and results screen
  • Sound effects and animations
  • SCORM 1.2 with 80% pass mark, score reported as a percentage
  • Item-level interaction logging on every scenario choice
  • Works in any LMS or standalone in any browser
  • Unlimited internal users on one licence
Try it free

Play the complete module — before you buy

The demo is the full product. All five scenarios, all fifteen choices, all the consequences. No email gate, no time limit. Play it through, decide if it’s right for your managers, then buy when you’re ready.

About 10 minutes start to finish. Works on desktop, tablet and mobile.

Legal grounding: ACAS Code of Practice on discipline and grievance procedures, Employment Rights Act 1996, Equality Act 2010 (reasonable adjustments and capability), current UK case law on unfair dismissal. Scenarios reflect the line between informal and formal process, and the procedural fairness tribunals look for.

Frequently asked questions

How long does the training take to complete?
Around 10 minutes per learner. Five scenarios with three choices each, plus a short knowledge primer at the start and a key-takeaways screen at the end. Learners can pause and resume; the SCORM package saves state.
Can I deploy this on our LMS?
Yes. The package is supplied as SCORM 1.2, which works in any LMS — TalentLMS, Moodle, Cornerstone, Workday Learning, Bridge and others. You can also host it on your intranet as a standalone HTML file if you don’t use an LMS.
Does this replace our formal capability procedure training?
No — your formal procedure is specific to your organisation and HR should train managers in it directly. This module focuses on the decision points around it: when to start a process, when to escalate, what fair process looks like in practice, and the conversations managers most often avoid or get wrong.
Can I customise this for our organisation?
Not out of the box. It’s deliberately industry-neutral so it works across sectors. If you need bespoke versions with your branding, policies or sector-specific situations, get in touch — we offer this as a paid service.
Does the module cover gross misconduct in detail?
It covers the manager’s decision points around gross misconduct — investigation, suspension, fair process, the line between summary dismissal and capability handling. Detailed disciplinary procedure training is HR-led and policy-specific; this module gets managers to the right call about when and how to start.
What’s the licensing model?
One-time purchase of £149. Unlimited internal users. No annual renewals, no per-seat fees. The licence covers use within your organisation in perpetuity. If you’re a training provider planning to resell or use it with clients, contact us about a commercial licence.

Managers who run performance processes well also need the conversation confidence and emotional skill the decisions require.

Diagnostic Tool

Difficult Conversations Readiness

Twenty questions showing where managers are confident in performance and feedback conversations — and where they’re avoiding.

£199
Scenario Game

Conflict at Work

Five scenarios covering interpersonal feuds, grievance threats and team divides — the conflicts that performance issues often surface.

£149
Diagnostic Tool

Emotional Intelligence Questionnaire

Twenty questions across the four pillars of EQ. Performance conversations are EQ-heavy — this shows where managers are strong and where they need development.

£199
Best value

Get the full Right Call series

All nine modules — equality, conflict, performance, mental health, safeguarding, GDPR, AI ethics, neurodiversity and inclusion — for one bundled price. Roll the lot out across your management population.

See the bundle →